Hydrogen Service

Hydrogen service details

  1. How do I access my files and folders?
  2. What SFTP application should I use?
  3. How many page views do I have this month?
  4. How do you count page views?
  5. I see differences in page views compared with Google Analytics. Why?
  6. How much bandwidth has my site consumed so far?
  7. Where can I find the DNS Manager?
  8. Where did my .htaccess file go?
  9. Where is my cPanel user and password?
  10. How do I access the backups if I need one?
Q: How do I access my files and folders?
A: After sign-up you’ll receive a SFTP username and you can set your own password in our customer dashboard. You’ll also get all the connection details that you need to enter in your SFTP (Secure FTP) application. You’ll only get access to wp-content folder as all the others (like WordPress core files) are not supposed to be altered in any way.
Q: What SFTP application should I use?
A: For Windows you can use WinSCP or CyberduckFor MAC you can use CyberduckIf you’re using Linux, then you probably won’t need an application for SFTP :)
Q: How many page views do I have this month?
A: Hourly, daily and monthly page views stats are available in My PressLabs, then Stats -> Page Views. Please note that certain differences might appear between our counters and the ones you have using other tools (like Google Analytics, Jetpack etc.). Please check next question for more details.
Q: How do you count page views?
A: Our system is counting every load of every page form your site, no matter if you are logged-in or not into the WordPress dashboard. Compared with other statistics tools which relay on JavaScript, we do a mixed method which rely on JavaScript and log parsing. Due this fact some bot access might be counted as a pageview.
Q: I see differences in page views compared with Google Analytics. Why?
A: Most frequent reasons for the differences between our counting mechanism and Google Analytics or other similar tools are:- Analytics code placed in footer compared with our code that is present in the header. Depending on the scripts from the page analytics code might not get loaded until the visitor leaves the page.- our system might counts bots accesses as page views.In general terms the difference between your Google Analytics statistics and ours migth have an diference of up to maximum 10%.
Q: How much bandwidth has my site consumed so far?
A: You can monitor your site’s traffic on an hourly, daily and monthly basis, separated on static and HTML content by accessing My PressLabs, then Stats -> Bandwidth
Q: Where can I find the DNS Manager?
A: You can edit you DNS records by accessing My PressLabs, then DNS.
Q: Where did my .htaccess file go?
A: We are using nginx, and a carefully crafted and safe config file which allows for all standard wordpress redirections to work automatically. Therefore we don’t use anymore the .htaccess file.
Q: Where is my cPanel user and password?
A: We are not providing cPanel to our customers as we take care of all the operations that are done with cPanel. Instead we’re providing you access to our customer dashboard, My PressLabs.
Q: How do I access the backups if I need one?
A: We are using a 100% offsite periodic backups system. The full backup of your site (snapshot of files and DB) is done every night and we are storing it for the last 30 days on Amazon S3. At this moment the backups are available on demand, but soon you will be able to access them directly from the dashboard.

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