There are multiple cases when we need to communicate with our customers and here's the set of tools and places where we're updating the status of our services, maintenances and other interventions that are absolutely needed for a healthy hosting service.
we're using a single point of information about our infrastructure on our status page:
This is the place where we:
Please subscribe to updates by clicking on the
Subscribe to Updates button in the top right corner of the page. This will send all communication on your e-mail address or in your RSS Reader, depending on your choice.
In case you spot something wrong with your site, please first check our status page mentioned above, then write us to firstname.lastname@example.org. This will ease our process and help us get it fixed faster.