In this section you can find out more about the billing process of our services.
Making a payment
We invoice our customers based on 2 packages. Firstly, there is a base package with a fixed monthly fee. This is the subscription that covers the type of services that you're using. The monthly subscription is always charged in advance, meaning at the beginning of each month you're paying the subscription for the whole month. On top of the subscription, we're charging the number of page views that your site had in the previous month. Page views are charged after being "used", therefore they will show up on the beginning of each month for the month that has just passed.
We accept all major credit cards through PayU. After signing up you need to setup a payment profile in the
Billing Section. You can pay an invoice manually, or set up a recurring payment in Recurring Payments.
All proforma invoices will be deducted from your chosen payment method automatically right after being issued.
For information regarding the pricing plans please check the Presslabs website.
We use a system that consists of issuing a proforma invoice, followed by the actual VAT invoice that is issued after the payment of the proforma has been confirmed by our payment gateway. The proforma invoices are usually issued no later than the 15th the month.
The payment term is 5 days from the issue date (in case of manual payment), or on the same day as the issue date (in case of recurring payment).
In case of the first invoice after joining Presslabs, it will contain: the subscription for the part of the month since you joined until the end of it. This is usually less than a month unless you joined exactly on the 1st of the month the subscription for a full month in advance, for the upcoming month * the pageviews for the previous part of the month since you joined
In some cases we might ask for an advanced payment before migrating your site over to Presslabs.
European Value-Added Tax (VAT)
According to European Union regulations, we are charging VAT for all EU citizens and also for all EU business entities that don't have a valid VAT number (we check it on VIES). Companies based in Romania will always be charged VAT.
All other customers from outside the European Union are not charged VAT.
In case we can't charge your payment profile, you'll get a notification e-mail and you have 5 days to update or change your payment method for clearing the proforma invoice. In case the payment isn't cleared within 5 days after issuing the invoice, our system will suspend the access to wp-admin for your site. By the 25th of the month your public site will also be suspended and by the end of the month all data associated with your account will be removed if the payment isn't completed.
Please let us know at email@example.com if you face difficulties in paying your invoice and we'll find together a proper solution for all parties.